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RoleContact centre shift manager
Ashdod, 2 HaMada St08:00-17:00
• Running the shift itself: allocating work, routing calls, managing load and prioritising by importance
• Taking manager calls, complex enquiries and monitoring service quality, response times and performance against targets
• Handling operational problems in real time, working with the contact centre manager, reporting faults, exceptions and special incidents
• Keeping a positive and professional working atmosphere.
Requirements• Previous experience in a customer service contact centre – required
• Experience as a shift manager or senior service agent – a significant advantage
• Command of contact centre systems – an advantage
• Ability to work in a pressured environment with short response times
• Excellent interpersonal skills, ability to lead a team, assertiveness alongside a strong service attitude, ability to motivate staff – required !
• Sunday-Thursday 08:00-17:00, alternating Fridays and as needed, readiness for overtime.
The post is open to women and men alike.
